Support & Contact Center
Access troubleshooting guides for login and session issues, find step-by-step instructions for account and document deletion under the DPDP Act 2023, or submit a formal inquiry to our response team.
Official Support Email
For privacy requests, credential reviews, and platform inquiries:
support@nyay.liveExpected Response Time
Standard inquiries: 24 to 48 business hours. Urgent account security alerts: Monitored daily.
Mon – Fri, 9:30 AM – 6:30 PM ISTSelf-Service Deletion
You can delete your own account immediately without waiting for support confirmation.
Open Account SettingsCommon Self-Service & Troubleshooting Guides
How do I permanently delete my NyayLink account?
Under the Digital Personal Data Protection (DPDP) Act, 2023, you can erase your account and associated private data at any time:
- Sign in to your NyayLink account.
- Navigate to the Profile & Account Settings tab.
- Scroll down to the 'Danger Zone: Delete Account' section.
- Enter your current account password to re-authenticate.
- Type 'DELETE MY NYAYLINK ACCOUNT' to confirm.
- Click 'Permanently Delete Account' to purge your records.
How do I remove or replace uploaded case documents?
Your Confidential Case Vault in the Client Workspace allows full management of evidentiary files:
- To delete: Open Documents tab, click the Trash icon next to any document, review the deletion confirmation, and confirm.
- Storage files are removed from Supabase Storage and metadata is purged.
- Shared matters: If a document has already been submitted to assigned counsel for active court hearings, ongoing matter preservation policies apply.
Trouble signing in or receiving confirmation email?
If your email is unconfirmed, check your spam or promotional folder for an email from Supabase Auth. You can request a fresh confirmation link on the login page.
Voice input or assistant response troubleshooting
Voice input uses browser-provided speech recognition. Ensure your browser microphone permissions are enabled for https://nyay.live. The AI triage is rate-limited to 15 queries per minute per user to guarantee service availability.
Submit a Support Inquiry or Grievance
Fill out the verified inquiry form below. For privacy and security, do NOT submit confidential court pleadings or private case files through this contact form.